Who should handle all incidents?

• A. Technician
• B. Pharmacist
• C. Security
• D. Intern

Answer: (B)

In a pharmacy setting, the person responsible for patient safety and medication decisions is the pharmacist. They have the licensure and clinical training to assess issues related to dispensing, drug interactions, allergies, and counseling, and they are the authority to decide how an incident should be documented, reported, or escalated. Technicians provide essential support and follow established procedures under supervision, but they don’t have the authority to address every incident on their own. Interns are learners who should report issues to a supervising pharmacist. Security handles safety and property concerns, not the full scope of medication- and patient-care incidents. So the pharmacist is the appropriate person to handle all incidents.