Giant Eagle On boarding Practice Test

When a customer requests dairy-free or gluten-free options and there’s a cross-contact risk, the priority is safety and clear communication. Acknowledge the risk of cross-contact so they understand why a straightforward product choice might not be safe, and then offer alternatives that are verified as dairy-free or gluten-free. Escalate to a supervisor to verify which items are truly safe and to determine the proper handling, ensuring any claims about being dairy-free or gluten-free are accurate. This approach protects the customer, follows store policy, and avoids promising a product is safe when it isn’t. Simply ignoring the risk, giving incomplete guidance, or directing them to check online doesn’t provide the necessary assurance in the moment.