What should you do if a register is malfunctioning or has a price discrepancy?

• A. Stop using it, alert a supervisor, and follow the store’s POS issue protocol.
• B. Continue using it until end of shift.
• C. Offer a discount to cover the error.
• D. Log the issue after closing.

Answer: (A)

When a register misbehaves or prices don’t match, the priority is to protect accuracy and accountability. The right move is to stop using the faulty register, alert a supervisor immediately, and follow the store’s POS issue protocol. This sequence ensures the problem is documented, the price is checked by someone authorized, and the proper corrective steps are taken before continuing sales. Continuing to use the register or finishing the shift without addressing the issue can lead to wrong totals and financial loss. Trying to discount the error sidesteps official controls and isn’t appropriate. Logging the issue only after closing delays resolution and leaves customers potentially affected. Following the protocol keeps operations fair for customers and safe for the store.