What should you do during a robbery?

• A. Remain calm and cooperate; keep your hands in sight; give the person whatever they want
• B. Confront the robber and block the exit
• C. Run away and hide under the counter
• D. Ignore and continue working

Answer: (A)

During a robbery, safety comes first. The best approach is to stay calm and cooperate, keep your hands visible, and give the robber what they want. Keeping movements smooth and non-threatening helps de-escalate the situation and reduces the chance of violence. By complying, you protect yourself, coworkers, and customers. After things settle, make sure everyone is safe and report the incident to management and authorities as soon as it’s safe to do so. Confronting the robber, blocking the exit, running away, or ignoring the situation can escalate danger and put people at greater risk.