What is the purpose of the weekly member scoreboard?

• A. To assign shifts
• B. To assist in quality coaching moments
• C. To track sales
• D. To grade staff

Answer: (B)

The weekly member scoreboard is a tool designed to surface coaching opportunities by highlighting how well team members meet service standards over the week. It shows where performance aligns with expectations and where there are gaps, so leaders can schedule timely, specific feedback and development conversations. The goal is to support continuous improvement and consistent behavior, helping new teammates learn quickly and veterans stay on track. It isn’t about assigning shifts or grading staff; while numbers may be tracked, the focus is on guiding coaching moments that reinforce proper skills and standards.