What is the proper way to greet a customer entering the store?

• A. A friendly, confident greeting within a few seconds, offering help if needed.
• B. Ignore until asked.
• C. Provide long scripted speech before helping.
• D. Only greet if the customer speaks first.

Answer: (A)

Greet customers quickly and warmly to create a positive first impression. A brief, confident welcome within a few seconds shows you’re attentive and ready to help. Following that with a simple offer to assist if needed invites the customer to engage on their terms and signals respectful, proactive service.

Waiting to respond until they speak, or delivering a long scripted monologue before helping, can feel intrusive or impersonal and may put customers off. The best approach is a friendly, proactive greeting that sets the tone for a helpful, welcoming experience.