What is the first step in the breakdown analysis?

• A. Document QRE or incident
• B. Investigate where the process broke down
• C. Communicate the findings with all team members
• D. Discuss solutions to reduce recurrence

Answer: (A)

The first step in a breakdown analysis is to document the QRE or incident. Capturing what happened in a clear, objective record creates a single source of truth with essential details—when it occurred, who was involved, what was observed, and the outcomes. This documentation protects against memory biases and provides a solid reference for the rest of the analysis. Once the incident is documented, you can move on to investigating exactly where the process broke down, then communicating findings and finally discussing solutions to prevent recurrence.