What is the expected approach to handling confidential or customer data on devices?

• A. Share customer data with teammates to improve service.
• B. Protect privacy, do not share information, and follow data protection and device-use policies.
• C. Store all data on personal devices for convenience.
• D. Ignore data protection policies.

Answer: (B)

Protecting privacy and following policy when handling confidential or customer data on devices. The best approach is to protect privacy, not share information, and follow data protection and device-use policies. This means only accessing customer data when you have a legitimate business reason, using approved devices and secure methods, and keeping data off personal devices. Sharing data with teammates unless it’s specifically allowed, saving customer information on personal devices, or ignoring data protection rules creates real security risks and violates policy. When in doubt, rely on the established data protection and device-use policies and report any concerns.