In the welcome step, which rule is used?

• A. The 5/5 rule
• B. The 10/4 rule is used during the welcome step
• C. The 8/8 rule applies to service
• D. The 3/3 rule for greetings

Answer: (B)

The welcome step is all about making a quick, friendly first contact and setting the pace for the guest experience. The 10/4 rule is used here because it provides a fast, clear cadence for that initial greeting and direction toward the next step. It ensures you acknowledge the guest promptly and guide them smoothly onward within a short, defined timeframe, which helps prevent delays and builds an attentive impression.

Other rules target different parts of the interaction. A rule focused on greetings might specify how to acknowledge a guest, but the welcome step uses the 10/4 guideline to establish the overall timing and flow from the very first contact. Rules associated with ongoing service or longer interactions aren’t what governs the welcome moment.