In the steps of work design, which term denotes notifying the customer when the order is ready for pickup?

• A. order entry
• B. will call
• C. fill
• D. data entry

Answer: (B)

Notifying the customer that the order is ready for pickup is a communication step in the work design process. The term used for that action is will call, which means the staff contacts the customer to let them know their order is ready. This step is separate from entering the order into the system (order entry), pulling and preparing the items (fill), or typing information into the system (data entry). In practice, will call is the cue that moves the customer from fulfillment to pickup, making it the best fit for this stage of the process.