In the steps of work design, which is the first step?

• A. data verification
• B. order entry
• C. data entry
• D. will call

Answer: (B)

Entering the order into the system sets the process in motion. This creates the record that all subsequent steps rely on. Without capturing the order first, there’s nothing to verify or to enter into the system, so you can’t move forward reliably. Once the order is recorded, you verify the details to ensure they match what the customer requested and align with inventory, pricing, and customer information. After that, data entry fills in any remaining fields or updates systems with the order details. A will‑call step can come later if information is missing or needs clarification, but it depends on having an order in hand to reference.