In a patient service protocol, what should you do when you first see a patient at a distance of 10 feet?

• A. Acknowledge the patient
• B. Offer a verbal greeting
• C. Escort to OTC medication
• D. Record the interaction

Answer: (A)

When you first see a patient from a distance, the most important move is to acknowledge them. This quick cue lets the person know you see them and are ready to help, which immediately sets a respectful, welcoming tone. Acknowledgment can be as simple as a nod, friendly eye contact, and a brief, calm verbal greeting once you’re sure you’re within a comfortable range. That small gesture helps reduce anxiety, signals attentiveness, and establishes trust before you proceed with more steps.

From there, you can follow up with a full verbal greeting and an offer to assist, but recognizing the patient first is the essential first contact. Escorting to OTC medication or recording the interaction jumps ahead of the initial connection and isn’t the right move before you’ve established contact and understood their needs.