In a customer service setting, what action is recommended when a customer is within four feet?

• A. Acknowledge the patient
• B. Offer a verbal greeting
• C. Listen and assess
• D. Record the interaction

Answer: (B)

Being within four feet calls for a direct, friendly verbal greeting. This distance is close enough to acknowledge the person right away and set a welcoming tone, showing you’re ready to help. A verbal greeting immediately creates connection and signals that you’re attentive, which is more effective than a silent acknowledgment. After greeting, you can listen to understand their needs and assess how to assist. Recording the interaction isn’t necessary at this stage and would come later if appropriate.