If you find a price mismatch between a shelf tag and the scanner price, what should you do?

• A. Ignore the mismatch and proceed.
• B. Correct the price in the system later.
• C. Report the mismatch to the store team, verify the correct price, and adjust tags as needed.
• D. Remove the item from stock.

Answer: (C)

Maintaining price integrity is essential in retail. When a shelf tag and the scanner price don’t match, follow the proper process rather than guessing or skipping steps. The right course is to report the mismatch to the store team, verify the correct price in the official system, and adjust the shelf tag as needed so everything reflects the same price. This ensures customers aren’t charged the wrong amount, keeps promotions accurate, and maintains consistency across tags, scanners, and the POS.

Ignoring the mismatch can lead to wrong charges. Trying to fix it later without verification can create more errors. Removing the item from stock doesn’t address the price discrepancy at all.