If a coupon appears invalid or counterfeit, what is the appropriate action?

• A. Accept it and proceed.
• B. Do not accept invalid coupons; follow policy for validation, and escalate to a supervisor if unsure.
• C. Tell customer to try another store.
• D. Log it as valid and apply discount.

Answer: (B)

Validating coupons according to store policy is essential because it protects the store from loss while ensuring fair treatment of customers with valid discounts. If a coupon looks invalid or counterfeit, you don’t accept it. Instead, follow the policy’s steps: verify expiration date, terms, and item eligibility; use the POS system as required to validate the coupon; and escalate to a supervisor if there’s any doubt. This keeps procedures consistent and reduces risk for both the store and the customer. The other options either bypass verification, risk losses, or don’t align with proper handling of suspected invalid coupons.