How should you verify a customer's age when purchasing age-restricted items?

• A. Use a facial recognition camera to judge age.
• B. Check government-issued photo ID and verify the age meets legal requirements; do not rely on appearance.
• C. Accept verbal age claim.
• D. Use customer’s declared age without ID.

Answer: (B)

The key idea is to verify age using official documentation, not by guesswork or claims. When items are restricted by age, you should ask for a government-issued photo ID and check the date of birth to ensure the customer meets the legal requirement. A photo ID provides a reliable, verifiable record of age, and it helps protect both the store and the customer from accidental or intentional underage sales. Don’t rely on how someone looks to judge their age, and don’t accept a verbal claim or someone’s word without seeing ID because those methods can be incorrect or manipulated. If the ID isn’t valid or is missing, you should refrain from completing the sale in line with policy and legal requirements.