How should alcohol or other age-restricted product purchases be verified at checkout?

• A. Do nothing and rely on appearance.
• B. Check ID and confirm the customer meets legal age, and follow state laws for service.
• C. Only check ID for customers who look under 25.
• D. Scan customers' faces to determine age.

Answer: (B)

Age verification at checkout means using a government-issued ID to confirm the customer is legally old enough to buy age-restricted products, and doing so in line with state or local laws. The proper approach is to request an ID, check the date of birth, and verify that they meet the legal age for the product, following the applicable laws for service. Use valid forms such as a driver’s license, state ID, or passport, and make sure the ID is valid, not expired, and that the person in front of you matches the ID. If an ID can’t be provided or seems invalid, don’t complete the sale and follow your supervisor or store policy. Avoid relying on appearance or guessing someone’s age, and do not use facial recognition to determine age, as those methods are unreliable and not appropriate in most retail settings. This approach protects customers and the business by enforcing lawful purchases.